Floor models or in store items that are still in like new condition may be returned within thirty (30) days for a full refund, excluding shipping charges and a fifteen (15) percent restocking fee. Custom pieces and damaged items are non-returnable.
Custom orders can be canceled for up to five (5) days after the order has been placed and a full refund will be issued, minus a five (5) percent processing fee.
All Ohio Hardwood Furniture comes with a one (1) year manufacturer’s warranty on labor and materials. Should you detect a defect or damages in any way, simply contact us and we will have the items repaired or replaced at our discretion with no charge to you. Please be prepared to send pictures that show the problem so we can determine what needs to be done to repair the item. Unnatural use or misuse of any item is not under our guarantee. If the item you ordered was a custom order or you received a special stain match, your item is nonreturnable. Should you receive an item that is damaged in shipping we will, at our option, have the item repaired or replaced at no additional cost to you.