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FAQ

Why Buy with Ohio Hardwood and Upholstered Furniture?
Owner Pascal King-Smith said it perfectly, “We try to focus on designs that if you like them today, you will like them not only today but also 5 years from now and hopefully 10 years from now.” You are buying furniture that is being built the way furniture used to be built. It is a piece of furniture with sustainability and can be an heirloom piece to last a lifetime. Our quality shows in the details- eight way hand-tied leather sofas with pure aniline hides and hard maple frames, expertly tailored upholstered chairs, solid hardwood bedroom case goods with dovetailed drawers- these  are just some of the features that make our furniture stand out. We make furniture. Custom, amazingly high-quality furniture. And we hope you’ll be a part of the experience.

Purchase Process

WHAT DOES YOUR PURCHASE PROCESS LOOK LIKE?

At Ohio Hardwood Furniture, we take pride in not only the furniture pieces we offer, but also the service we provide our customers throughout the entire purchase process. Once you purchase an order, either on our ecommerce website or from our brick and mortar location, we work diligently internally with our team and externally with our builders to produce your high quality, customized piece(s). Once your order is ready, and we receive the item back to our facility, we put each piece through a rigorous inspection process. We want to be sure every piece is built to last for generations with no flaws. We inspect everything from craftsmanship to the finish applied to each piece. Once the furniture has passed our inspection, we will contact you to schedule for delivery. For customers ordering ready-to-ship items, you will be contacted promptly to schedule for delivery.

DO YOU HAVE A ROOM PLANNER?

Our easy-to-use online Room Planner allows you to map out where you want your furniture in any desired room. Simply build out the outline of the space and start adding furniture. Once you have a draft, we can help turn it into a reality!

WHEN DOES OHIO HARDWOOD FURNITURE DELIVER?

We typically deliver furniture on Wednesdays and Saturdays.

HOW DOES PAYMENT WORK?

When you order with us, you will be asked to place a 40% deposit down to start the order into production.

 

WHAT ARE THE PAYMENT OPTIONS?

We accept cash, checks, debit cards, and credit cards (including Visa, Mastercard, please note: American Express is not accepted).

WHAT IS THE LEAD TIME FOR PRODUCTION?

Hardwood pieces typically take 8 to 12 weeks to construct since we build each piece based on the requests and design thoughts of our customers. These pieces do not come off an assembly line; our upholstery furniture takes approximately 6 to 10 weeks to build, and our poly outdoor furniture takes approximately 2 to 4 weeks to build. Please note that the estimated production time may vary from the delivery date. 

CAN I GET STAIN AND FABRIC SAMPLES?

We do offer stain and fabric samples. Please note there is a small fee to send those samples out to you/

Shipping

HOW DO I GET AN ORDER UPDATE?

For the most updated status of your order, please call us at 330-657-2095 or email us pascal@ohiohardwoodfurniture.com or carie@ohiohardwoodfurniure.com 

WHAT ARE YOUR SHIPPING COSTS?


Local and Out-of-State delivery 
We work with private white glove delivery services specializing in high-end furniture delivery to ensure that your order arrives safely inside your house exactly where you want it to be. Please refer to our shipping page for more information.

International delivery
We currently do not deliver outside of the United States.

WHAT SHIPPING SERVICES DO YOU OFFER?


Local and Out-of-State delivery
We offer white glove delivery for all orders big or small. Unlike other furniture companies, we always deliver AND assemble your furniture unless requested otherwise. You do not need to worry, let alone think about moving or assembling the item(s). Members of our delivery team will take care of the entire process, from inspection of the furniture to its placement at your home. All you need to do is let us know where you want your furniture!

Returns and Warranty

WHAT IS YOUR RETURN POLICY?

Please refer to our return policy page for detailed information.

WHAT IS YOUR WARRANTY POLICY?

Please refer to our warranty page for detailed information.

Furniture Information

The pieces you get from us will be lovingly crafted with the same attention we’d bring to something we’d put in our own homes, and it shows. We’re here to make sure our furniture provides a backdrop for a lifetime of family memories - from holiday meals to movie nights, new births to backyard barbecues.

We make furniture. We make custom, amazingly high-quality furniture, and we hope you’ll be a part of the experience.

DO YOU OFFER CUSTOM FURNITURE?

Ohio Hardwood Furniture is distinct from big-box, conventional retail vendors. Rather than placing customers into a mold, we provide “design solutions,” allowing customers to choose their furniture’s size, wood, stain, fabric or leather.

WHERE DO YOU MAKE YOUR FURNITURE?

All of our hardwood products are handcrafted in Ohio by only the best artisans. Our upholstered furniture is bench made in multiple states. Skilled craftsman use the traditional 8-way hand-tied seat suspension in all of our upholstered products to ensure a lifetime of use.

HOW DO YOU MAKE YOUR FURNITURE?

The attention to each piece of furniture starts with its raw materials, lumber. After the lumber is rough sawn and treated, it is transported to our workshops. Here it is machined, surfaced, joined, sanded, and finished. Rather than being built in an assembly line, our pieces are bench made by skilled craftsmen. A separate finishing facility ensures uniformity across all the pieces. Each item passes inspection before being wrapped and delivered to you.

WHAT KIND OF HARDWOODS DO YOU USE?

Our lumber is sourced locally and sustainably harvested in the Midwest region. To keep forests healthy and productive, trained foresters determine when wood should be cut. Rather than clearing wide patches of land, specific groups of trees are selected. Loggers take care to preserve vegetation and soils; this minimizes our environmental impact. While fast-growing replacement tree farms will return to harvest in 7-10 years, our loggers typically wait up to 30 years. This encourages forest regeneration.

HOW DOES OHIO HARDWOOD FURNITURE THINK ABOUT SOCIAL RESPONSIBILITY?

Ohio Hardwood Furniture is committed to efforts towards sustainability. We minimize waste wood and re-use byproducts. Slab wood from the sawmill is used to heat our shops and homes. Sawdust is used to bed livestock and horses. Our waste edgings and chips are reground for landscape mulch.

HOW DO I CLEAN AND CARE FOR MY FURNITURE?

Our heirloom quality pieces still need some care! Rest assured, we have you covered. We provide a complimentary furniture care package based on your purchase. Out-of-state deliveries?

Please refer to our Furniture Care Guide for more information.

Note: Indoor and outdoor furniture requires a different type of care.

 WANT TO STAY CONNECTED?
We have active Instagram and Facebook accounts. Our posts usually feature our latest work and our special events throughout the year. Interested in a piece posted on our social media? Feel free to direct message us! 

You can also subscribe to our email list. We will not bombard your mailbox! We typically send out an email once or twice a month. If you are interested, simply send us an email, and we will add you to the list. To send us an email, please email pascal@ohiohardwoodfurniture.com 

Help and More Questions

 We understand that shopping for furniture can be challenging at times.
That is why we have dedicated staff to help you throughout the process, from the beginning to the end
.

HOW CAN I CONTACT YOU? 

For your convenience, you can contact us in three ways:

(1)   You can call our store at 330-657-2095. If we do not pick up, please leave a message and a good number to reach you, and we will return your call as soon as we can.

(2)   You can live chat with us (lower right-hand corner of our website).

(3)   You can email pascal@ohiohardwoodfurniture.com or carie@ohiohardwoodfurniure.com 

*While we try to respond as soon as we can, check our latest hours by clicking the "view store hours" button at the top of the website.