Frequently Asked Questions
We aim to provide a stress-free and enjoyable furniture shopping experience to our customers. We hope this page answers your questions. If you have additional inquiries, simply reach out to us!
Why Buy with Ohio Hardwood and Upholstered Furniture?
Our Owner Pascal King-Smith said it perfectly, “We try to focus on designs that if you like them today, you will like them not only today but also 5 years from now and hopefully 10 years from now.” You are buying furniture that is being built the way furniture used to be built. It is a piece of furniture with sustainability and can be an heirloom piece to last a lifetime. Our quality shows in the details- eight way hand-tied leather sofas with pure aniline hides and hard maple frames, expertly tailored upholstered chairs, solid hardwood bedroom case goods with dovetailed drawers- these are just some of the features that make our furniture stand out. We make furniture. Custom, amazingly high-quality furniture. And we hope you’ll be a part of the experience.
WHAT DOES YOUR PURCHASE PROCESS LOOK LIKE?
At Ohio Hardwood Furniture, we take pride in not only the furniture pieces we offer, but also the service we provide our customers throughout the entire purchase process. Once you purchase an order, either on our ecommerce website or from our brick and mortar location, we work diligently internally with our team and externally with our builders to produce your high quality, customized piece(s). Once your order is ready, and we receive the item back to our facility, we put each piece through a rigorous inspection process. We want to be sure every piece is built to last for generations with no flaws. We inspect everything from craftsmanship to the finish applied to each piece. Once the furniture has passed our inspection, we will contact you to schedule for delivery. For customers ordering ready-to-ship items, you will be contacted promptly to schedule for delivery.
DO YOU HAVE A ROOM PLANNER?
Our easy-to-use online Room Planner allows you to map out where you want your furniture in any desired room. Simply build out the outline of the space and start adding furniture. Once you have a draft, we can help turn it into a reality!
WHEN DOES OHIO HARDWOOD FURNITURE DELIVER?
We typically deliver furniture on Wednesdays and Saturdays.
HOW DOES PAYMENT WORK?
When you checkout online, you will be directed to our payment page. If you have additional questions before, feel free to contact us for guidance.
Brick and mortar
When you order at our store, you will be asked to place a deposit.
Another option to complete your purchase is to call our store at 330-657-2095.
WHAT ARE THE PAYMENT OPTIONS?
We accept debit cards, credit cards (including Visa, Mastercard, American Express - please note: American Express is not accepted in store), and checks. Customers can also use Shop Pay to checkout online.
WHAT IS THE LEAD TIME FOR PRODUCTION?
Hardwood pieces typically take 10 to 12 weeks to construct since we build each piece based on the requests and design thoughts of our customers. These pieces do not come off an assembly line; our upholstery furniture takes approximately 6 to 10 weeks to build, and our poly outdoor furniture takes approximately 2 to 4 weeks to build. Please note that the estimated production time may vary from the delivery date. (Please Note: That due to Covid-19 and supply issues our lead times are longer than normal. Some hardwood pieces are approximately 26-29 weeks and the outdoor pieces are at 17-18 weeks. We apologize in advance for any inconvenience this may cause. This is an ever changing situation and we strive to provide the best customer service possible. Please don't hesitate to contact us if you have any questions or concerns.)
CAN I GET STAIN AND FABRIC SAMPLES?
Shopping online can be challenging when it comes to furniture. You can call us at 330-657-2095 and we can order stain and fabric samples for you. If you are browsing our ecommerce site you can order fabric samples here and Stain Samples here.
We encourage our customers read our shipping information.
HOW DO I GET AN ORDER UPDATE?
For the most updated status of your order, please call us at 330-657-2095, live chat with us (lower right-hand corner of ecommerce website), or email us by selecting “Contact Us” (upper right-hand side of website). Please check our latest at the bottom of our website for our latest operating hours.
WHAT ARE YOUR SHIPPING COSTS?
*We offer free local shipping to all purchases in eligible areas. Please contact us to find out whether your location is part of our eligible area. You can call us at 330-657-2095.
When you order online and are located in the local area, you are eligible for free delivery services. For the most accurate estimate, please contact us. Please do not hesitate to ask if your location qualifies for free local delivery.
We work with private white glove delivery services specializing in high-end furniture delivery to ensure that your order arrives safely inside your house exactly where you want it to be. (Please note that at the moment there may be some areas in the United States that we can not deliver to. Please refer to our shipping page for more information.
We currently do not deliver outside of the United States.
WHAT SHIPPING SERVICES DO YOU OFFER?
Note: We offer free delivery services to local destinations!
Unlike other furniture companies, we always deliver AND assemble your furniture unless requested otherwise. You do not need to worry, let alone think about moving or assembling the item(s). Members of our delivery team will take care of the entire process, from inspection of the furniture to its placement at your home. All you need to do is let us know where you want your furniture!
Just like our local delivery, we don’t just deliver to your doorstep. We take care of moving and assembling your furniture.
Returns and Warranty
WHAT IS YOUR RETURN POLICY?
Please refer to our return policy page for detailed information.
WHAT IS YOUR WARRANTY POLICY?
Please refer to our warranty page for detailed information.
The pieces you get from us will be lovingly crafted with the same attention we’d bring to something we’d put in our own homes, and it shows. We’re here to make sure our furniture provides a backdrop for a lifetime of family memories - from holiday meals to movie nights, new births to backyard barbecues.
We make furniture. We make custom, amazingly high-quality furniture, and we hope you’ll be a part of the experience.
DO YOU OFFER CUSTOM FURNITURE?
Ohio Hardwood Furniture is distinct from big-box, conventional retail vendors. Rather than placing customers into a mold, we provide “design solutions,” allowing customers to choose their furniture’s size, wood, and stain.
WHERE DO YOU MAKE YOUR FURNITURE?
Every item (whether wood or upholstered) is American made and sustainably sourced. Ohio Hardwood Furniture believes in quality and strives to ensure our standards are met throughout the manufacturing process.
HOW DO YOU MAKE YOUR FURNITURE?
The attention to each piece of furniture starts with its raw materials, lumber. After the lumber is rough sawn and treated, it is transported to our workshops. Here it is machined, surfaced, joined, sanded, and finished. Rather than being built in an assembly line, our pieces are bench made by skilled craftsmen. A separate finishing facility ensures uniformity across all the pieces. Each item passes inspection before being wrapped and delivered to you.
WHAT KIND OF HARDWOODS DO YOU USE?
Most of our hardwood furniture is made internally. Our lumber is sourced locally and sustainably harvested in the midwest region. To keep forests healthy and productive, trained foresters determine when wood should be cut. Rather than clearing wide patches of land, specific groups of trees are selected. Loggers take care to preserve vegetation and soils; this minimizes our environmental impact. While fast-growing replacement tree farms will return to harvest in 7-10 years, our loggers typically wait up to 30 years. This encourages forest regeneration.
HOW DOES OHIO HARDWOOD FURNITURE THINK ABOUT SOCIAL RESPONSIBILITY?
Ohio Hardwood Furniture is committed to efforts towards sustainability. We minimize waste wood and re-use byproducts. Slab wood from the sawmill is used to heat our shops and homes. Sawdust is used to bed livestock and horses. Our waste edgings and chips are reground for landscape mulch.
HOW DO I CLEAN AND CARE FOR MY FURNITURE?
Our heirloom quality pieces still need some care! Rest assured, we have you covered. We provide a complimentary furniture care package based for your purchase. Out-of-state deliveries?
Please refer to our Furniture Care Guide for more information.
Note: Indoor and outdoor furniture requires a different type of care.
WHAT IS THE STORY OF OHIO HARDWOOD FURNITURE?
Pascal King-Smith is the founder and co-owner of Ohio Hardwood Furniture alongside his wife, Martha King-Smith. Pascal’s background and passion for high quality hardwood furniture are rooted in his cabinet-making days in Great Britain. As a very hands-on entrepreneur striving to provide the best pieces and service to all customers, Pascal is often found offering guidance to customers at the brick and mortar locations in Peninsula and Richfield, Ohio.
For the full story of Ohio Hardwood Furniture, please visit the History of Ohio Hardwood Furniture.
DO YOU HAVE A PORTFOLIO OF YOUR PAST WORK?
We also have active Instagram and Facebook accounts with a lot of our work with past customers.
HOW CAN I STAY CONNECTED WITH OHIO HARDWOOD FURNITURE?
We have active Instagram and Facebook accounts. Our posts usually feature our latest work and our special events throughout the year. Interested in a piece posted on our social media? Feel free to direct message us!
You can also subscribe to our email list. We will not bombard your mailbox! We typically send out an email once or twice a month. If you are interested, simply send us an email, and we will add you to the list. To send us an email, please email firstname.lastname@example.org
Help and More Questions
I HAVE BROWSED YOUR WEBSITE AND DO NOT FIND THE RESOURCES I NEED, CAN I RECEIVE ADDITIONAL HELP?
We understand that shopping online for furniture can be challenging at times. That is why we have dedicated staff to help you throughout the process, from the beginning to the end.
HOW CAN I CONTACT YOU?
For your convenience, you can contact us in three ways:
(1) You can call our store at 330-657-2095. If we do not pick up, please leave a message and a good number to reach you, and we will return your call as soon as we can.
(2) You can live chat with us (lower right-hand corner of ecommerce website).
*While we try to respond as soon as we can, check our latest hours by clicking the contact us tab.
WHAT EMPLOYMENT OPPORTUNITIES DO YOU CURRENTLY HAVE?
We are seeking a sales associate to join our in store sales team. Previous design experience is preferred and a willingness to learn the details of a large product offering is a must. Interested applicants should email a resume and brief cover letter.
Visit our Employment page for more information.